Business Analyst (Service Desk)

Job Description

Essentials Skills:

• Business Analysis

Desirable Skills:

• Service Desk
• Systems Administration
• Ticket resolution

Role Description:

• Helpdesk support and Administrator to Planview our internal project management, investment planning and resource tracking tool.

Key Responsibilities:

• Responding and resolving helpdesk support emails and tickets raised related to the tool.
• Enhancing and creating user guides for all areas of the tool. Supporting the Product team by understanding and testing future enhancements, raising concerns and impacts.
• Working with 3rd party and internal teams to resolve issues.

Team Structure:

• Reporting directly to the Helpdesk lead but part of the Overall Product team sharing knowledge and experiences to ensure fully integrated system.

Personal Or Behavioral Skills:

• Self-starter who can work independently and across teams and 3rd party.
• Proven analytical and communication skills, identifying cause, agreeing solution and implementing where appropriate.
• Needs to be a self-learner with a passion to understand the tool and environment to be able to provide an enthusiastic first class service.